Refund Policy

Straightforward and equitable refund stipulations for your assurance

Overview

At WanderFieldSky, we recognize that plans can alter, and we are committed to enforcing just and transparent rules on refunds. This document details the conditions under which refunds might be granted for yacht chartering services.

It is important to review this document thoroughly before confirming a booking. By reserving a charter with WanderFieldSky, you confirm your acceptance of these terms for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Prior to Charter

100% Refund

Eligible for: Full reimbursement minus handling charges

Processing Time: 5-7 business days

Handling Charge: €50 for card payments

Requirements: Must be sought officially through email or phone communication

24-72 Hours Before Charter

50% Refund

Eligible for: Half the total cost of the charter

Processing Time: 7-10 business days

Handling Charge: €25 taken from the refund total

Stipulations: A valid justification is required; administrative costs are incurred

Less than 24 Hours Prior to Charter

No Refund

Eligible for: Refunds are not available

Exception: Cases of urgency may be taken into account

Alternative: A credit for chartering may be given at the discretion of the management

Terms: Supporting evidence required for claims of emergency

Cancellations due to Weather

Our Weather Guarantee

Your safety stands as our paramount concern. In instances where the weather is deemed unsafe for yacht operations by our professional captain, we provide accommodating choices:

  • Full Refund: If rescheduling isn’t feasible, a complete refund is provided
  • Reschedule: You may shift your charter to an alternative available date at no extra fee
  • Charter Credit: Credit valid for one year from the initial charter date

Process of Weather Evaluation

Our assessment of the weather includes:

  • Analysis of wind velocity and direction
  • Determining wave scale and sea state
  • Forecast for visibility and precipitation
  • Advisories and alerts from the Coast Guard
  • Professional captain’s assessment of safety

Timetable for Decisions: Determinations regarding weather-based cancellations are made no more than 4 hours before the departure time scheduled.

Refunds for Medical Emergencies

Critical Circumstances

We acknowledge the possibility of unforeseen medical exigencies. The instances that may be eligible for special consideration encompass:

  • Acute illness or injury necessitating hospital intervention
  • Losing an immediate family member
  • Urgent military orders or recalls
  • Legal obligations like jury duty or subpoenas
  • Severe natural phenomena impacting travel

Requirements for Documentation

For handling requests for emergency refunds, please supply:

  • Doctor’s note or hospital papers
  • Death notification, when relevant
  • Military directives
  • Legal subpoenas or notices for jury duty
  • Government travel advisories or declarations of emergency

Procedure: After receiving the appropriate proofs, we process emergency reimbursements within 3-5 business days.

Cancellations due to Operational Issues

Technical Problems

In the event that the assigned yacht succumbs to mechanical failure that remains unresolved:

  • Substitute Vessel: Efforts will be made to arrange an alternate yacht of similar standards
  • Full Refund: Offered when a suitable replacement isn't found
  • Partial Refund: Issued if the replacement yacht has a different rate
  • Compensation: We may provide further compensation to make up for the inconvenience

Unavailability of Crew

In the unlikely case that the certified crew is not accessible:

  • An attempt will be made to provide an alternate crew
  • A full refund will be made available if the charter cannot go ahead
  • The option to reschedule without incurring additional fees

Method for Refund Processing

Payment Methods

Reimbursements will be issued through the same method used for the original transaction:

  • Cards: Within 5-7 business days
  • Bank Transfers: Within 7-10 business days
  • Cash/Cheque: Within 3-5 business days

Costs for Processing

Handling for Card Transactions

A €50 fee for cancellations done more than 72 hours in advance

Bank Transfer Handling

A €25 charge applies to all bank transfer refunds

International Handling

Extra fees may be applicable for transactions done internationally

Policy on Charter Credits

Occasions for Credit Offers

Credits for future charters may be offered instead of a refund under certain conditions:

  • Last-minute cancellations (under 24 hours notice)
  • Cancellations due to weather
  • Requests made voluntarily for changing dates
  • Disruptions in operations

Terms for Credits

  • Validity: 12 months from when it's issued
  • Transferability: Credits cannot be transferred to other individuals
  • Amount: The entire value of the charter, exempt from handling fees
  • Utilization: Applicable towards any available yacht rental
  • Expiration: Credits cannot be extended past 12 months

Partial Refunds for Service Disruptions

Interruptions in Service

Should your yacht rental experience interruptions or end earlier than planned due to issues within our jurisdiction:

  • A refund scaled to the portion of service not used
  • A voucher for a later charter of equivalent value
  • Complimentary upgrades or services may be offered

Interruptions Caused by Guests

In cases where a rental is ended earlier because of guest behavior or breaches of safety:

  • There will be no reimbursement for the unused portion
  • The full cost remains payable
  • Extra expenses might be incurred

Negotiating Refund Disagreements

Should you disagree with a ruling on a refund, you may:

  • Ask for a reassessment from our management
  • Submit further proofs or details
  • Look to consumer protection authorities for a resolution
  • Explore legal courses of action as permitted by the law

Procedures for Requesting Refunds

Step 1: Reach Out to Us

To initiate a refund claim, get in touch via:

Step 2: Compile Your Information

Ensure your refund plea includes:

  • Your confirmation number for booking
  • The scheduled charter date and time
  • The reason behind canceling
  • Relevant supporting documents (if any)
  • Your preferred reimbursement method

Step 3: Verification and Processing

Acknowledgment of your petition will be made within a day, an evaluation based on this policy will occur within two days, and once approved, we will process the refund within the promised period.

Crucial Points

  • All pleas for refunds need to be presented in a written format
  • Refunds will be provided in €, regardless of the currency used to pay
  • Acquiring travel insurance is highly advocated
  • This set of policies can be updated, with a month's prior notice
  • Reimbursements are subject to taxes and current regulations

Connecting Information

For inquiries on refunds or to submit a refund application:

Refund Department
WanderFieldSky Sea Services Ltd.
Port Hercules
Monaco 98000
Monaco

Phone: +377 93 15 80 00
Email: [email protected]
Office Hours: Monday to Friday, from 9 AM to 5 PM

Last Updated: August 23, 2027

This policy on refunds has been created to ensure fairness and clarity. We encourage thorough perusal of these terms before confirming a reservation and are available to address any inquiries.